About our Privacy Policy
DriedRoses.com values your privacy highly. Therefore, we only process the data that is necessary for (improving) our services and handle the information we collect about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by DriedRoses.com. The effective date of this privacy policy is 24/09/2022. By publishing a new version, all previous versions become invalid. This privacy policy explains what data we collect about you, what we use it for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect it against misuse, and what rights you have regarding the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy officer. You will find the contact details at the end of this privacy policy.
About Data Processing
Below you can read how we process your data, where we (or have it) stored, which security techniques we use, and who has access to the data.
Webshop Software – Lightspeed
Our webshop has been developed using Lightspeed software. Personal data that you provide to us for the purpose of our services is shared with this party. Lightspeed has access to your data in order to provide us with (technical) support, but will never use your data for any other purpose. Under the agreement we have concluded with them, Lightspeed is obliged to take appropriate security measures. Lightspeed uses cookies to collect technical information relating to your use of the software. No personal data is collected and/or stored.
Web Hosting – Hostnet B.V.
We purchase web hosting and email services from Hostnet B.V. Hostnet B.V. processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata regarding the use of the services. This is not personal data. Hostnet B.V. has taken appropriate technical and organisational measures to prevent the loss and unauthorised use of your personal data. Hostnet B.V. is bound by confidentiality under the agreement.
Email and Mailing Lists – Enormail
Our website uses Enormail, a third party that handles email traffic originating from our website and the sending of newsletters. All confirmation emails you receive from our website and web forms are sent via Enormail's servers. Enormail will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website, you will find the "unsubscribe" link. If you click this link, you will no longer receive emails from our website. This may significantly reduce the functionality of our website. Your personal data is securely stored by Enormail. Enormail uses cookies and other internet technologies to determine whether emails are opened and read. Enormail reserves the right to use your data to further improve its services and, within that context, to share information with third parties.
Email Communication – Gmail
We use Gmail for our regular business email communication. This provider has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. Gmail has no access to our mailbox and we treat all our email communication confidentially.
Payment Processors – Mollie Payments
To process (part of) the payments in our webshop, we use the Mollie platform. Mollie processes your name, address, place of residence and payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, within that context, to share anonymised data with third parties. All of the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Mollie's services for which it engages third parties. Mollie does not retain your data longer than legally permitted.
Reviews – WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review through WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to request further information regarding your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur solely for the purpose of inviting you to submit a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties in providing its services. All safeguards regarding the protection of your personal data also apply to those third parties.
Shipping and Logistics – GLS
When you place an order with us, it is our responsibility to have your parcel delivered to you. We use the services of GLS to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence with GLS. GLS uses this information solely for the execution of the agreement. If GLS engages subcontractors, your data will also be made available to these parties.
Invoicing and Accounting – Exact
For our administration and bookkeeping we use the services of Exact. We share your name, address, place of residence and details relating to your order. This information is used to administer sales invoices. Your personal data is transmitted and stored securely. Exact is bound by confidentiality and will treat your data confidentially. Exact does not use your personal data for any purpose other than those described above.
External Sales Channels – Bol.com
We sell some of our products through the Bol.com platform. If you place an order through this platform, Bol.com shares your order details and personal data with us. We use this information solely to process your order. We handle your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.
Purpose of Data Processing – General Purpose of Processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing purposes. If you share data with us and we wish to use this information to contact you at a later date for reasons other than your request, we will first ask for your explicit consent. Your data will not be shared with third parties other than to fulfil accounting and other administrative obligations. All such third parties are bound by confidentiality through agreements with us or by statutory obligations.
Automatically Collected Data
Data that is automatically collected by our website is processed for the purpose of improving our services. This information (for example your IP address, web browser and operating system) does not constitute personal data. Cooperation with tax and criminal investigations. In certain cases, MyFlowers.shop may be legally required to share your data in connection with tax or criminal investigations conducted by government authorities. In such cases we are obliged to comply, although we will oppose such requests wherever legally possible.
Retention Periods
We retain your data for as long as you remain our customer. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you notify us of this, we will also treat it as a request to erase your data. Under applicable administrative obligations, we are required to retain invoices containing your (personal) data for the legally prescribed retention period. However, our employees will no longer have access to your customer profile or to documents created as part of your assignment.
Your Rights
Under applicable Dutch and European legislation, you have certain rights regarding the personal data processed by or on behalf of us. Below we explain what these rights are and how you can exercise them. To prevent misuse, we generally send copies of your data only to the email address already known to us. If you wish to receive the data at another email address or by post, we will ask you to identify yourself. We keep records of completed requests. In the event of a deletion request, anonymised data will be retained for administrative purposes. All copies of your data will be provided in the machine-readable format used within our systems. You always have the right to lodge a complaint with the Dutch Data Protection Authority if you believe that we are processing your personal data unlawfully.
Right of Access
You always have the right to inspect the data that we process (or have processed) relating to you or that can be traced back to you. You may submit a request to our privacy officer. You will receive a response within 30 days. If your request is granted, we will send a copy of all your data to the email address known to us, together with an overview of the processors holding your data and the categories under which it is stored.
Right to Rectification
You always have the right to have the data we process (or have processed) relating to you corrected. You may submit a request to our privacy officer. You will receive a response within 30 days. If your request is granted, we will send confirmation to the email address known to us that your data has been amended.
Right to Restriction of Processing
You always have the right to request the restriction of the processing of data that we process (or have processed) relating to you or that can be traced back to you. You may submit such a request to our privacy officer. You will receive a response within 30 days. If your request is granted, we will send confirmation to the email address known to us stating that your data will no longer be processed until you lift the restriction.
Right to Data Portability
You always have the right to request that the data we process (or have processed) relating to you or that can be traced back to you be transferred to another party. You may submit such a request to our privacy officer. You will receive a response within 30 days. If your request is granted, we will send copies of all data we have processed about you, or that has been processed on our behalf by other processors or third parties, to the email address known to us. In such a case, we will most likely no longer be able to continue providing our services, as the secure linking of data files can no longer be guaranteed.
Right to Object and Other Rights
In applicable cases, you have the right to object to the processing of your personal data by or on behalf of DriedRoses.com. If you object, we will immediately cease processing your data pending the handling of your objection. If your objection is justified, we will provide you with copies of the data we process (or have processed) and will permanently discontinue the processing thereafter. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe otherwise, please contact our privacy officer.
Cookies – Google Analytics
Our website uses cookies from the American company Google as part of the "Google Analytics" service. We use this service to monitor and obtain reports on how visitors use our website. This processor may be required by applicable laws and regulations to provide access to this data. We have not authorised Google to use the Analytics information obtained for other Google services.
Third-party Cookies
If third-party software solutions use cookies, this is stated in this privacy policy.
Changes to the Privacy Policy
We reserve the right to amend this privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by email.
Contact Details
[email protected]
2e Poellaan 30-32
2161 CJ Lisse ZH
The Netherlands
Privacy contact:
Arjen Barnhoorn ([email protected])