Privacy Policy DriedRoses.com
https://DriedRoses.com
About our privacy policy
DriedRoses.com cares deeply about your privacy. We therefore only process data that we need for (improving) our services and handle with care the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by DriedRoses.com. The effective date of these terms is 15/04/2024; with the publication of a new version, all previous versions expire. This privacy policy describes which data we collect about you, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect it against misuse, and what rights you have regarding the personal data you provide to us.
If you have any questions about our privacy policy, you can contact our privacy contact person; the contact details can be found at the end of this policy.
About data processing
Below you can read how we process your data, where it is stored, which security techniques we use, and who has access to it.
Webshop software LightSpeed
Our webshop is developed using software from Lightspeed. Personal data that you provide to us for our services is shared with this party. Lightspeed has access to your data to provide us with technical support and will never use your data for any other purpose. Lightspeed is obliged to implement appropriate security measures, including SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software; no personal data is stored or collected. Lightspeed reserves the right to share collected data within its corporate group to further improve its services.
Email and mailing lists Enormail
Our website uses Enormail, a third party that handles email traffic from our website and sends newsletters. All confirmation emails sent from our website are delivered via Enormail servers. Enormail will never use your name and email address for its own purposes. At the bottom of every automated email sent via our website, you will find an unsubscribe link. If you click this link, you will no longer receive emails from our website. This may significantly reduce the functionality of our website. Your personal data is securely stored by Enormail. Enormail uses cookies and other internet technologies to track whether emails are opened and read. Enormail reserves the right to use your data to further improve its services and may share information with third parties for this purpose.
Gmail
We use Gmail for our regular business email communication. This provider has implemented appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Gmail does not have access to our mailbox, and we treat all our email communications as confidential.
Payment processors Mollie
To process (part of) the payments in our webshop, we use the Mollie platform. Mollie processes your name, address, and place of residence, as well as payment details such as bank account or credit card numbers. Mollie has implemented appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and may share (anonymized) data with third parties for this purpose. All safeguards mentioned above regarding the protection of your personal data also apply to parts of Mollie’s services where they engage third parties. Mollie does not store your data longer than is legally permitted.
Reviews WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide clarification on your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has implemented appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties in providing its services; we have given permission for this. All safeguards mentioned above also apply to those third-party services.
Shipping and logistics GLS and PostNL
If you place an order with us, it is our responsibility to deliver your package. We use GLS or PostNL for delivery services. For this purpose, it is necessary that we share your name, address, and city details with GLS/PostNL. GLS and PostNL use this information solely for executing the agreement. If they engage subcontractors, your data may also be shared with these parties.
Accounting and bookkeeping Exact Online
For our administration and accounting, we use Exact Online. We share your name, address, city details, and order information. This data is used for processing sales invoices. Your personal data is securely transmitted and stored. Exact Online is bound by confidentiality and will treat your data as confidential.
External sales channel Bol.com
We sell (part of) our products via the Bol.com platform. If you place an order through this platform, Bol.com shares your order and personal data with us. We use this information to process your order and handle your purchase. We treat your data confidentially and have implemented appropriate technical and organizational measures to protect it against loss or unauthorized use.
Purpose of data processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use it to contact you at a later time (other than at your request), we will explicitly ask for your consent. Your data is not shared with third parties other than to meet accounting and administrative obligations. These third parties are bound by confidentiality agreements or legal obligations.
Automatically collected data
Data automatically collected by our website is processed for the purpose of improving our services. This data (such as IP address, web browser, and operating system) is not considered personal data.
Cooperation with tax and criminal investigations
In certain cases, DriedRoses.com may be legally required to share your data in connection with government tax or criminal investigations. In such cases, we are obliged to comply, but we will resist within the limits of the law where possible.
Retention periods
We retain your data as long as you are a customer. This means we keep your customer profile until you indicate that you no longer wish to use our services. If you make such a request, we will treat it as a request to forget your data. This also means we will not retain your data longer than two years after the last contact or transaction, unless there is a legal obligation to do so. Invoices containing your personal data are stored for the legally required retention period. Employees no longer have access to your customer profile or documents created as part of your order.
Your rights
Under applicable Dutch and European law, you have certain rights regarding your personal data processed by us or on our behalf. These include the right to access, correction, restriction, portability, and deletion of your data. To prevent misuse, we generally only send copies of your data to your already known email address. If you request data to be sent to another address, we will ask you to verify your identity. We keep records of completed requests. You always have the right to file a complaint with the Dutch Data Protection Authority.
Access right
You have the right to access the personal data we process about you.
Correction right
You may request correction of your personal data.
Restriction of processing
You may request restriction of data processing.
Data portability
You may request transfer of your data to another party.
Right to object
You may object to data processing.
Cookies Google Analytics
Our website uses Google Analytics cookies. We use this service to analyze website usage. Google may process this data and combine it with other datasets for advertising purposes.
Third-party cookies
If third-party software uses cookies, this will be stated in this privacy policy.
Changes to this privacy policy
We reserve the right to change this privacy policy at any time.
Contact details
DriedRoses.com
2e Poellaan 30-32
2161 CJ Lisse ZH
Netherlands
T (31) 59884040 E [email protected]
Privacy contact person: Arjen Barnhoorn